Welcome to the "Heroes" Platform
Effective Date: November 2024
1. Introduction
1.1. Please read this Privacy Policy carefully before using the "Heroes" platform or its services.
This policy is an integral part of the platform's terms and conditions and constitutes a legally binding electronic contract between Sonea Al Abtal Company Limited (Commercial Register No.: [4030580386]), as the owner and operator of the "Heroes" platform, and all users of its services.
1.2. This policy outlines the methods followed by the "Heroes" platform in collecting, using, processing, and sharing personal data through its website, mobile applications, email notifications, and other services it provides (collectively referred to as "Services").
1.3. By accessing the "Heroes" platform or using its services, you acknowledge that you have read this policy, are familiar with all its terms, and agree to comply with all its provisions as of the effective date. You also acknowledge that your continued use of the "Heroes" platform after we make changes to this policy, whether you are notified or not, will be considered as your consent to these changes.
2. Definitions
The following words shall have the meaning assigned to each of them, unless the context otherwise requires:
2.1. "Platform," "We," "Us," or "Our": Refers to the "Heroes" platform.
2.2. "User," "You," or "Your": Refers to anyone who uses the "Heroes" platform services.
2.3. "Personal Data": Refers to any information, regardless of its source or form, that can lead to the identification of an individual directly or indirectly, such as name, personal identification number, addresses, contact numbers, license and registration numbers, bank account and credit card numbers, and other personal data.
2.4. "Processing": Refers to any operation performed on personal data, whether manually or electronically.
2.5. "Legitimate Purpose": Refers to the purpose for which personal data is processed in accordance with the law.
2.6. "Third Parties": Refers to all persons and entities other than us who may be involved in providing our services.
2.7. "Policy": Refers to this Privacy Policy and its provisions.
2.8. "Laws": Refers to the laws, regulations, decrees, and resolutions applicable in Saudi Arabia.
3. Scope of the Privacy Policy
3.1. This policy applies to all users of the "Heroes" platform, including:
3.1.1. Service providers who offer their services (sports, educational, recreational, etc.) on the platform.
3.1.2. Schools that benefit from or participate with service providers in providing services and activities to platform users.
3.1.3. Parents who request services and activities from service providers or schools.
3.1.4. Individuals who express interest in the platform and its services.
3.2. This policy does not apply to data provided by users on websites and applications managed by other entities that may be affiliated with us or that may be affiliated with us. We are not responsible for the privacy policies of third-party websites and applications.
4. Methods of Collecting Personal Data
We use various methods to collect personal data on the "Heroes" platform, as follows:
4.1. Data You Provide Directly:
4.1.1. Account registration data: Such as name, phone number, email, etc.
4.1.2. Login data: Such as username and password.
4.1.3. Service provider data: Such as name, commercial register, commercial license, tax number, address, owner's name, ID number, contact information, IBAN number, authorized person to manage the account, etc.
4.1.4. School data: Such as school name, address, geographic location, email, contact numbers, social media accounts, etc.
4.1.5. Parent data: Such as parent's name, address, email, phone number, child's name, gender, date of birth, age, etc.
4.1.6. Payment data: Such as payment card details (card information, type, number, expiration date, and CVV code). We use this
information to process orders, fulfill financial obligations through deductions, and prevent and combat fraud.
4.1.7. Contact data: Such as name, email, phone number, subject details, etc.
4.2. Data We Obtain During Your Use of Our Services:
4.2.1. Technical data: Such as IP address, internet service provider, referral/exit pages, device ID, advertising ID, operating system, add- on types, date and time, number of clicks, connected devices.
4.2.2. Geographic location data: Some functions of our services may use GPS or Wi-Fi or mobile towers to track your location.
4.2.3. Partner data: Data provided by marketing and advertising partners and other third parties.
4.3. Data We Obtain from Other Sources:
We may obtain personal data from individuals, business entities, public channels, other third parties acting on our instructions, or from our partners who work with us to provide our services and assist us in the field of information security and fraud prevention, and from other legal sources. For example:
4.3.1. When you log in through a social network like Facebook or Google.
4.3.2. When you fill out forms on the "Heroes" platform or add comments, opinions, or feedback, or through any other means.
5. Use of Personal Data
We are committed to protecting your privacy and use personal data for the following purposes:
5.1. To assist you in registering your account and verifying your identity.
5.2. To provide, maintain, improve, and develop the platform and services.
5.3. To detect and fix errors and operational problems.
5.4. To communicate with you when necessary, respond to your questions, comments, and inquiries.
5.5. To maintain the safety and security of the platform by detecting, preventing, or addressing fraud, misuse, or other harmful activities.
5.6. To personalize content, enhance your experience, and provide you with features and improvements.
5.7. To measure or understand the effectiveness of the advertisements we provide to you and others, and to send you relevant advertisements.
5.8. To process and complete payment transactions and share information with payment gateways.
5.9. To send administrative messages, security alerts, and updates to this policy and terms of use.
5.10. To comply with legal, regulatory, and organizational requirements, and to fulfill our obligations under applicable laws and regulations.
5.11. To conduct technical, technological, and marketing analyses, and to discover usage patterns on our platform and services.
Empower them ….
